Privacy Policy

Effective: May 4, 2026

This policy explains what data GoodBibee Voice collects, why, and what we do with it. GoodBibee Voice is operated by GoodBibee, LLC, a Tennessee limited liability company doing business as GoodBibee Voice ("we," "us," "our").

1. Who has data with us

Two groups of people have data flowing through GoodBibee Voice:

• Contractors — businesses that sign up to use the AI voice agent on their incoming phone lines.
• Callers — anyone who calls a contractor that uses GoodBibee Voice.

What we collect depends on which group you're in.

2. What we collect from contractors

When you sign up as a contractor:

• Business name, owner name, billing contact
• Phone number(s) to forward to GoodBibee Voice
• Email address for account communications and dispatch summaries
• Mobile number(s) for team members receiving SMS dispatch summaries
• Service area, hours, escalation rules, and any business-specific routing instructions you give us
• Payment information (processed by Stripe; we receive only the last four digits and a transaction confirmation)

3. What we collect from callers

When you call a contractor that uses GoodBibee Voice:

• Your phone number (from caller ID)
• A recording and transcript of your conversation with the AI voice agent
• Any information you provide during the call (name, address, the problem you're calling about, urgency)
• If you opt in to SMS during the call: your mobile number, the date and time of consent, and a record of the messages we exchange

4. How we use this data

• Deliver the service contractors paid for (answer calls, summarize them, route them, store recordings and transcripts for review)
• Send SMS dispatch summaries to contractors
• Send SMS messages to callers who have opted in (see §5 below)
• Improve the voice agent's accuracy and reliability
• Bill contractors for service
• Respond to support requests
• Comply with legal obligations

5. SMS and text messaging program

GoodBibee, LLC operates GoodBibee Voice, an AI voice agent that answers missed calls on behalf of HVAC, plumbing, and other home-service contractors. As part of GoodBibee Voice, we operate an SMS program that sends text messages to (a) contractors as dispatch summaries and (b) callers who opt in during an inbound call.

How we collect a caller's mobile number and consent. When you call a business that uses GoodBibee Voice, the AI voice agent may ask whether you would like to receive a follow-up text message — for example, a missed-call text-back, a service-request confirmation, or a callback time. If you verbally agree during the call, your consent is recorded as part of the call recording and transcript, along with the mobile number you called from (or the number you provide). Consent is opt-in only. You can decline on the call, or opt out later at any time.

What messages we send. If you opt in, you may receive SMS messages from GoodBibee Voice on behalf of the contractor you called, including:

• Missed-call text-backs acknowledging your call and offering to help
• Service-request updates (technician assignment, on-the-way notifications, appointment confirmations)
• Callback scheduling messages and reminders

Message frequency varies based on your interaction with the contractor. Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.

Opt-out and help. You can opt out of SMS at any time by replying STOP to any message from GoodBibee Voice. You will receive a one-time confirmation that you have been unsubscribed. Reply HELP for help, or email hello@goodbibee.com.

How we handle mobile numbers. Mobile numbers and SMS opt-in consent collected through GoodBibee Voice are not shared with third parties or affiliates for their marketing or promotional purposes. We share mobile numbers only with:

• The contractor whose business you called (so they can serve your request)
• Service providers necessary to deliver the messages (our telephony and SMS provider, Twilio)
• Authorities, when required by law

Mobile information, including opt-in consent, is never sold, rented, or shared with third parties for marketing purposes under any circumstance.

6. Third parties we share with

We share data with the third-party service providers we need to run GoodBibee Voice. They are bound to use the data only for the services they provide to us:

• Twilio — telephony and SMS delivery — twilio.com/legal/privacy
• Stripe — payment processing — stripe.com/privacy
• AI providers — voice-to-text transcription and natural-language understanding for the AI agent
• Cloud hosting and storage providers — for call recordings, transcripts, and account data
• Email delivery providers — for transactional and dispatch-summary emails

We may share data when required by law (subpoena, valid court order, regulatory request) or to protect our rights, property, or safety. In a sale or merger of GoodBibee, LLC or the GoodBibee Voice business, the buyer would inherit this data along with the obligations in this policy.

We do not sell personal information.

7. Call recording

GoodBibee Voice records calls. The AI voice agent identifies itself at the start of the call. We rely on the contractor to ensure their callers are adequately notified and that recording is permitted under applicable law. Tennessee is a one-party-consent state; the AI's identification at the start of the call satisfies that.

8. Your rights

You can request to access, correct, or delete your information at any time. Email hello@goodbibee.com and we'll respond within 30 days.

If you called a contractor that uses GoodBibee Voice and want to know what we have on you, or want it deleted, email hello@goodbibee.com with the date of the call, your phone number, and the contractor's business name. We'll route the request to the contractor (who is the data controller for their business) and either delete on their direction or explain why we can't.

If you're in California, the EU, or the UK, you have additional rights under CCPA, GDPR, or UK GDPR (right to know, right to delete, right to opt out of any sale of personal information, right to data portability). To exercise any of these rights, email us.

9. Children

GoodBibee Voice is not intended for use by children under 13, and we don't knowingly collect data from them. If you believe a child's data is in our system, email hello@goodbibee.com and we'll delete it.

10. Where we operate

GoodBibee Voice operates only in the United States. Data is processed and stored in the U.S. If you're outside the U.S., the protections of your home jurisdiction may not apply.

11. Changes to this policy

We may update this policy. Changes take effect when posted. The "Effective" date at the top reflects the most recent update.

12. Contact

Questions about this policy? Email hello@goodbibee.com.

GoodBibee, LLC dba GoodBibee Voice — Tennessee, USA