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Privacy Policy

Effective: July 15, 2026 · Last reviewed: July 15, 2026

This policy explains what data GoodBibee Voice collects, why, and what we do with it. GoodBibee Voice is operated by GoodBibee, LLC, a Tennessee limited liability company doing business as GoodBibee Voice ("we," "us," "our").

In this policy:

  1. Who has data with us
  2. What we collect from contractors
  3. What we collect from callers
  4. How we use this data
  5. SMS and text messaging program
  6. Third parties we share with
  7. How long we keep data and how we secure it
  8. Industries we don't serve
  9. Call recording
  10. Data breach notification
  11. Your rights
  12. Children
  13. Where we operate
  14. Changes to this policy
  15. Contact

1. Who has data with us

Three groups of people have data flowing through GoodBibee Voice:

What we collect depends on which group you're in. Read alongside our Terms of Service.

2. What we collect from contractors

When you sign up as a contractor:

3. What we collect from callers

When you call a contractor that uses GoodBibee Voice:

4. How we use this data

Quality assurance. Our team may listen to call recordings and read transcripts of actual calls to check how the AI voice agent is performing, catch mistakes, and improve the Service for your business. We handle this data under the confidentiality, retention, and security terms in this policy.

5. SMS and text messaging program

GoodBibee, LLC operates GoodBibee Voice, an AI voice agent that answers missed calls on behalf of HVAC, plumbing, and other home-service contractors. As part of GoodBibee Voice, we operate an SMS program that sends text messages to (a) contractors as dispatch summaries and (b) callers as described below.

How we collect mobile numbers and consent. GoodBibee Voice collects SMS consent depending on your relationship with us:

Demo line prospect messages. When a home-services business owner calls the GoodBibee Voice demo line at (629) 290-2906 to evaluate the service, the AI agent may verbally ask whether the prospect consents to receive a one-time text message containing the session recap and a Calendly link for booking a follow-up demo discussion. If the prospect verbally agrees, one SMS is sent. No recurring messages are sent to prospects under this path. The verbal consent is captured in the call recording, with the date and time of consent and the phone number logged as the consent record. See SMS Terms §3 Path 4.

What messages we send. Callers may receive:

Message frequency varies based on your interaction with the contractor. Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.

Opt-out and help. You can opt out of SMS at any time by replying STOP to any message from GoodBibee Voice. You will receive a one-time confirmation that you have been unsubscribed. Reply HELP for help, or email voice@goodbibee.com.

How we handle mobile numbers. Mobile numbers and SMS opt-in consent collected through GoodBibee Voice are not shared with third parties or affiliates for their marketing or promotional purposes. We share mobile numbers only with:

Mobile information, including opt-in consent, is never sold, rented, or shared with third parties for marketing purposes under any circumstance. Text messaging originator opt-in data and consent will not be shared with any third parties.

See also Terms §2.A — SMS program for contractor and caller program terms.

6. Third parties we share with

We share data with the third-party service providers we need to run GoodBibee Voice. They are bound to use the data only for the services they provide to us:

We may share data when required by law (subpoena, valid court order, regulatory request) or to protect our rights, property, or safety. In a sale or merger of GoodBibee, LLC or the GoodBibee Voice business, the buyer would inherit this data along with the obligations in this policy.

We do not sell personal information.

Sub-processor changes. If we change which service provider we use for a core function listed above, we will update this list. Contractors with an active subscription may request advance notice of material sub-processor changes by emailing voice@goodbibee.com.

7. How long we keep data and how we secure it

Retention. We retain call recordings, transcripts, and SMS records for as long as needed to provide GoodBibee Voice to the contractor whose call it is, to comply with legal obligations, and to resolve disputes. Contractors may request export of their data within thirty (30) days of subscription termination. After that thirty-day window, we delete Customer Data and Service Output within a commercially reasonable period not to exceed sixty (60) days, except where retention is required by law, subject to standard backup-retention windows.

Security. We use commercially reasonable administrative, technical, and physical safeguards to protect Customer Data and Service Output from unauthorized access, use, alteration, or disclosure. No system is perfectly secure, and we don't guarantee absolute security.

8. Industries we don't serve

GoodBibee Voice is not built for, and is not configured to handle, data subject to specialized regulatory regimes — including but not limited to the Health Insurance Portability and Accountability Act (HIPAA), the Gramm-Leach-Bliley Act (GLBA), the Fair Debt Collection Practices Act, and attorney-client communications. GoodBibee is not a HIPAA Business Associate and is not a GLBA-covered financial institution. Contractors must not configure GoodBibee Voice to collect, transmit, or store protected health information, non-public personal financial information, debt-collection communications, or other regulated data categories. See Terms of Service §2 for the corresponding contractor obligation.

We do not collect or process "sensitive personal information" as defined by the California Privacy Rights Act (CPRA).

9. Call recording

GoodBibee Voice records every call answered on a contractor's behalf. The AI voice agent identifies itself and discloses the recording at the start of the call, before any substantive conversation occurs. If you don't consent to recording, you can hang up and contact the business by another means; the recording can't be turned off mid-call.

Tennessee, where we're based, is a one-party-consent state, and the AI's identification at the start of the call satisfies that. Some states (including California, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania, and Washington) require all-party consent for recording. Contractors are responsible for any additional disclosures, signage, or notifications required by the jurisdictions they operate in or call into. See Terms of Service §5 for the contractor obligation.

10. Data breach notification

If we become aware of a security incident that has resulted in, or is reasonably likely to have resulted in, the unauthorized access, acquisition, disclosure, or use of personal information about you, we will notify you without undue delay and within the timeframes required by applicable law — including Tennessee Code Annotated § 47-18-2107 for Tennessee residents and the breach-notification statutes of other states where required. Our notice will, to the extent known at the time, describe the nature of the incident, the categories of personal information involved, the steps we have taken in response, and any steps you can take to protect yourself. Where applicable law also requires notice to a state Attorney General, consumer reporting agencies, or other authorities, we will provide that notice as required.

11. Your rights

You can request to access, correct, or delete your information at any time. Email voice@goodbibee.com or write to us at the address in §15, and we'll respond within 30 days (or the period required by applicable law).

Callers: if you called a contractor that uses GoodBibee Voice and want to know what we have on you or want it deleted, email voice@goodbibee.com with the date of the call, your phone number, and the contractor's business name. The contractor is the data controller for their business — we'll route the request to them and either delete on their direction or explain why we can't.

State privacy laws. If you're in California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), Montana (MCDPA), the EU (GDPR), or the UK (UK GDPR), you have additional rights — including the right to know, the right to delete, the right to correct, the right to data portability, and the right to opt out of any sale or sharing of personal information for cross-context behavioral advertising. We do not sell personal information.

Right to appeal. If we deny your rights request and you reside in a jurisdiction that grants an appeal right (currently Virginia, Colorado, and Connecticut), you may appeal by emailing voice@goodbibee.com with the subject line "Privacy Appeal." We will respond within 60 days. If your appeal is denied, you may contact your state Attorney General.

Data Processing Addendum. Contractors who need a Data Processing Addendum (DPA) for their own compliance obligations may request one at voice@goodbibee.com.

12. Children

GoodBibee Voice is not intended for use by children under 13, and we don't knowingly collect data from them. If you believe a child's data is in our system, email voice@goodbibee.com and we'll delete it.

13. Where we operate

GoodBibee Voice operates only in the United States. Data is processed and stored in the U.S. If you're outside the U.S., the protections of your home jurisdiction may not apply.

14. Changes to this policy

We may update this policy. Changes take effect when posted. The "Effective" date at the top reflects the most recent update. We review this policy at least once per year and after any material change to the product, our sub-processors, or applicable law.

15. Contact

Questions about this policy? Email voice@goodbibee.com or write to:

GoodBibee LLC
1304 Bel Aire Dr.
Tullahoma, TN 37388