SMS Terms

Effective: June 4, 2026 · Last reviewed: June 4, 2026

This page explains the SMS text-messaging program operated as part of GoodBibee Voice — what messages we send, who receives them, how consent is captured, and how to opt out. GoodBibee Voice is operated by GoodBibee, LLC, a Tennessee limited liability company doing business as GoodBibee Voice ("we," "us," "our"). This page is referenced by our Privacy Policy §5 and our Terms of Service §2.A and is the canonical SMS-program disclosure for the GoodBibee Voice program.

In these terms:

Who receives messages
What messages we send
How you consent
Message frequency
Cost
How to opt out
How to get help
Privacy and data handling
Sample messages
Contact

1. Who receives messages

Three recipient categories receive SMS under the GoodBibee Voice program:

Contractors — home-service businesses (HVAC, plumbing, electrical, and similar trades) that have purchased GoodBibee Voice service for their incoming phone lines.
Callers — anyone who dials a contractor's business number powered by GoodBibee Voice.
Prospects — business owners of home-service trades (HVAC, plumbing, electrical, and similar) who voluntarily call the GoodBibee Voice demo line at (629) 290-2906 to evaluate the AI voice agent service for their own business.

Each category has a distinct consent path, described in §3.

2. What messages we send

To contractors:

Call summary notifications after the AI voice agent handles or misses a customer call. Includes caller phone number, issue description, urgency level, and callback preferences.
Urgent/emergency call alerts when a caller describes an immediate-action situation.
Missed-call notifications when a caller hangs up without engaging the AI voice agent.
Service-outage alerts when the GoodBibee Voice system is unreachable and your incoming calls are routed to your fallback number, sent the moment the fallback is triggered.
All-clear notifications confirming when GoodBibee Voice service has been restored and your calls are routing normally again.

To callers:

A single missed-call text-back acknowledging that the call to the contractor was received, sent automatically when the call is missed or handled by the AI voice agent. Identifies the contractor's business by name and includes STOP and HELP instructions.
Service-request and scheduling follow-ups (technician-assignment notifications, on-the-way alerts, appointment confirmations, callback scheduling) — only sent to callers who have verbally opted in during a call with the AI voice agent.

To prospects (demo line callers):

A single SMS recap of the demo intake session, sent only after explicit verbal consent given during the call. Contains the intake details captured during the roleplay session (caller name, callback number, address, urgency, issue summary, callback window) plus a Calendly link for scheduling a follow-up demo discussion. One message per demo call session. No recurring follow-ups.

GoodBibee Voice does not send marketing messages. All SMS under this program is transactional.

There are four consent paths.

Path 1 — Contractor account holders (web-form opt-in). Contractors enroll in GoodBibee Voice through the onboarding web form at https://voice.goodbibee.com/start. On Step 3 of 4 ("Text message consent"), the contractor enters the mobile number to receive texts and must actively check a consent box that is unchecked by default; the form cannot be submitted until the box is checked. The consent text authorizes call summary notifications, urgent and missed-call alerts, service-status (outage and all-clear) notices, and other operational updates relating to the contractor's own service line, with message-frequency disclosure, carrier disclosure ("Msg & data rates may apply"), and STOP/HELP opt-out instructions. The checked consent box, together with the submitted mobile number and the date and time of submission, is the consent record. The contractor's written service agreement separately authorizes these operational messages as part of the service.

Path 2 — Callers, inquiry-response text-back (no opt-in required). When a person dials a contractor's business number powered by GoodBibee Voice and the call is missed or handled by the AI voice agent, GoodBibee Voice may send one text-back to the caller acknowledging the call. The caller's act of dialing the business number is the consent-triggering event under the established inquiry-response framework for transactional SMS sent in direct response to consumer-initiated contact. No web form, keyword, or prior relationship is required. The text-back identifies the contractor's business and includes STOP and HELP instructions. If the caller does not engage further, no additional messages are sent under this path.

Path 3 — Callers, verbal opt-in during the AI call (recorded consent). During a call with the GoodBibee Voice AI agent, the agent may ask the caller whether they consent to receive follow-up text messages from the contractor — service-request updates, technician-assignment notifications, callback scheduling, appointment confirmations. If the caller verbally agrees, the caller's phone number is added to that contractor's SMS contact list. The verbal consent is captured in the call recording with timestamp and phone number logged as the consent record. The caller may decline on the call without affecting service. Follow-up messages are sent only to callers who have provided this verbal opt-in.

Path 4 — Prospects, verbal opt-in during demo line call (recorded consent). When a home-services business owner calls the GoodBibee Voice demo line at (629) 290-2906 to evaluate the AI voice agent service, the AI agent conducts a service-intake roleplay and then verbally asks whether the prospect consents to receive a one-time text message containing the session recap and a link to book a follow-up demo discussion. If the prospect verbally agrees, the message is sent. The verbal consent is captured in the call recording with timestamp and phone number logged as the consent record. The prospect may decline on the call. One message per demo call session; no recurring messages are sent under this path.

4. Message frequency

Message frequency varies based on inbound call volume to the contractor's business and the recipient's engagement with the service.

Contractors: one notification per inbound call to their business number. Frequency therefore varies with call volume.
Callers (Path 2): one text-back per inbound call. No further messages are sent under this path.
Callers (Path 3): message frequency varies with the status of the caller's service request. Typical sequence: confirmation of request, technician assignment, on-the-way notification, appointment reminder, completion confirmation. Frequency is bounded by the lifecycle of the specific service request.
Prospects (Path 4): one message per demo call session. No further messages are sent under this path.

5. Cost

Message and data rates may apply. GoodBibee Voice does not charge recipients for the messages themselves; standard carrier rates from your mobile plan apply. Mobile carriers are not liable for delayed or undelivered messages.

6. How to opt out

You can opt out of SMS at any time by replying any of the following to any message from GoodBibee Voice:

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT

You will receive a one-time confirmation that you have been unsubscribed. After opting out, you will not receive further SMS messages from that number.

Contractor note: if you are a contractor and opt out of SMS, you will stop receiving dispatch notifications, which are the core of the service. Contact us to set up email-only delivery or to cancel your account.

7. How to get help

Reply HELP or INFO to any message for assistance. You can also reach support at voice@goodbibee.com.

8. Privacy and data handling

Mobile numbers and SMS opt-in consent collected through GoodBibee Voice are not sold, rented, or shared with third parties or affiliates for marketing purposes under any circumstance. Text messaging originator opt-in data and consent will not be shared with any third parties. We share mobile numbers only with:

The contractor whose business you called (so they can serve your request)
Service providers necessary to deliver the messages (Twilio, our telephony and SMS provider)
Authorities, when required by law

See our full Privacy Policy for retention, security, breach-notification, and rights information. SMS-specific data handling is described in §5 of the Privacy Policy.

9. Sample messages

Caller missed-call text-back (Path 2):

Patriot Plumbing: Sorry we missed your call. Reply here with your name and what's going on and we'll get back to you. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Contractor call summary notification:

GoodBibee Voice: After-hours call handled. Caller: (615) 555-0142. Issue: AC not cooling, 2nd floor unit. Urgency: Standard. Callback requested: tomorrow morning. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Contractor urgent alert:

GoodBibee Voice URGENT: Emergency call from (615) 555-0198. Active water leak, water entering basement. Caller at 412 Oak St. Immediate callback requested. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Contractor missed-call notification:

GoodBibee Voice: Missed call from (615) 555-0133 at 9:47 PM. No voicemail left. Auto text-back sent. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Contractor service-outage alert:

GoodBibee Voice: Service alert. We're temporarily unable to reach your line, so incoming calls are now forwarding to your fallback number. We'll text you the moment service is restored. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Contractor all-clear notification:

GoodBibee Voice: All clear. Service has been restored and your calls are routing normally again. No action needed. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Caller service-request follow-up (Path 3, verbally opted in only):

Patriot Plumbing: Your service request has been logged. A team member will call you back by 8:00 AM. Reply with any updates. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Prospect demo session recap (Path 4, verbally opted in only):

GoodBibee Voice Demo — Intake Recap. CALLER: Jane Doe. CALLBACK: (615) 555-1234. ADDRESS: 123 Music Row, Nashville TN. EMERGENCY: Urgent. ISSUE: Compressor not running, no cool air since this morning. CALLBACK WINDOW: morning. This is a demo — no technician dispatched. Lock in your demo call: https://calendly.com/hello-goodbibee/gb-voice-demo-call?date=2026-06-10. Reply STOP to opt out, HELP for help.

10. Contact

Questions about this SMS program? Email voice@goodbibee.com or write to:

GoodBibee LLC 1304 Bel Aire Dr. Tullahoma, TN 37388